Returns and Refunds

German law grants consumers a right of withdrawal which regulates the minimum terms for requesting refunds and returning goods. This right is valid during 14 days from the date of purchase and we extend it to 30 days with our Money Back Guarantee.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of the

To exercise the right of withdrawal, you must inform us (Mateo Alejandro Martinez Hernandez,
Südendstraße 15, 12169 Berlin, Germany, Tel.: +49 15902957985, Email: of your decision to withdraw from this contract by an unequivocal
statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model
withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication
concerning your exercise of the right of withdrawal before the withdrawal period has

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise. In any event, you will not
incur any fees as a result of such reimbursement. We may withhold reimbursement until
we have received the goods back or you have supplied evidence of having sent back the
goods, whichever is the earliest.

You shall send back the goods if asked to do so, without undue delay and in any
event not later than 14 days from the day on which you communicate your withdrawal from
this contract to us. The deadline is met if you send back the goods before the period of 14
days has expired.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

  • To
    Mateo Alejandro Martinez Hernandez
    Südendstraße 15
    12169 Berlin
    Tel.: +49 15902957985
  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
  • Ordered on ()/received on (),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.



100% Money Back Guarantee vouches for the quality of the products offered and grants its clients a 100% money back guarantee during 30 days from the date of purchase. The buyer must contact us by e-mail requesting a refund and has to provide us with the order details in order to process the request. Refunds are made by the same means as the original payment unless agreed otherwise.