Warranty Policy
30-Day Money-Back Guarantee & Lifetime Replacement Warranty
Software Licenses Shop offers a 30-day money-back guarantee for all purchased products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund.
After this 30-day period, we offer a lifetime replacement warranty for all defective products.
Legal Warranty
The statutory warranty period under German law is 1 year from the date of purchase for defects caused by faulty design, materials, or workmanship.
Conditions for Defective Products
In the event of defective products, Software Licenses Shop will, at its discretion, repair or replace the defective item free of charge, provided the following conditions are met:
- The buyer must notify the seller in writing of the defect without delay.
- The defect must be due to faulty design, materials, or workmanship by the manufacturer or seller.
- The defective goods to be repaired or replaced must be returned to the seller upon request.
- If the goods were manufactured by a third-party supplier and delivered to the seller, any warranty granted to the seller will be transferred to the buyer.
- The seller reserves the right, at its discretion, to refund the price of the defective goods if they have already been paid for.
